Our Services
Everything an ecommerce business needs.
Under one roof.
An end-to-end
ecommerce service provider
Being an ecommerce service provider, we cover the following 3 aspects of an business, all of which are essential for growing an e-commerce business
Business Operations
Guiding brands on e-commerce entry strategy along with the services designed to take care of all your day-to-day work.
Business Growth
All the big steps required to grow your e-commerce business and maximizing growth through data driven approach.
Support Services
Everything else required to improve your e-commerce business like services to create online store.
A. Business Operations
01.
Marketplace On-boarding
This is the first step of starting an online business.
Here, we get a business registered as a seller on major e-commerce platforms like Amazon, Flipkart, Snapdeal, PayTM Mall, Shopclues etc.
We also can get you registered as a seller on category specific marketplaces like Myntra, Nykaa, Big Basket and Ajio.
02.
Cataloguing & Listing
Once the registration process is complete, we take up the next step of uploading the product details on to the registered platforms.
We have listed more than 1,00,000 SKUs over the last 5 years across platforms and categories.
03.
Managing Inventory & Price
Getting the selling price right is important keeping in consideration the charges of the online channel which are not standard across ecommerce platforms.
Equally important is keeping a track of inventory and updating it to avoid any cases of running out of stock.
04.
Order Processing
All e-commerce platforms have strict service level agreements (SLAs) within which the orders need to be processed and dispatched.
We process order up to 3 times* in a day and share required details with out clients on time so that they do not miss any orders.
05.
Managing Logistics Partners
We hand hold our clients in the process of getting their orders picked up from their warehouses.
In cases of delays, we take up all the coordination with the logistics partners to avoid penalties.
06.
Manage Returns including Reimbursements
Any online business will always have some returns. What is important here is to manage the returns including claiming reimbursements.
For our clients, we manage returns, put up reimbursement claim for damages and follow up with platforms for timely closures.
B. Business Growth
01.
Managing Account Health
Online business goes beyond product listing, order processing, dispatching and collecting payments. Improving account health is key to a profitable business.
We look at and manage various aspects like delivery times, minimising returns and managing feedback which affect account health.
02.
Managing Business Growth
Business growth on e-commerce platforms is not possible unless we have inputs from the platforms themselves. And this should come time-to-time.
Our team stays in constant touch with the account managers across various platforms and we use the intel to improve the business of our clients.
03.
Data Management
Online business creates a lot of data and it is very important to know how to manage that data and create meaningful reports out of them.
For our clients, we manage their data and present them with timely reports which helps them understand their online business better.
04.
Payment re-conciliation
Payments in e-commerce businesses do not follow a monthly schedule but are released either on a weekly or fortnightly basis.
We help our clients track the payments and help in quarterly reconciliations which is essential to understand profitability of the business.
05.
Aggregator Support
For clients who find it difficult managing B2C business and mainly daily retail dispatches
but have potential in their brands / products, either manufacturer or importer, we help them out with aggregator business model where daily dispatches are taken care at the aggregators warehouse.
As enticing as it may sound, this is not a suitable-for-all model as it involves decisions on huge sums of money for inventory management across 4 zones in India
06.
Business Consulting
This is for an individual or a business entity who wants to start and manage online
business by themselves but has no previous experience or a team in place currently.
We provide end-to-end guidance on starting and running an online business with dedicated support throughout the pre-launch and post-launch phase (entire process takes a quarters time for hand holding).
C. Support Services
01.
Product Photography
Product Photography is a crucial part of e-commerce business. Getting the right photographs is essential for anyone who wants to sell well online.
Good quality photographs are worked upon by skilled editors to create images which highlight the products features and stay true to the information at the same time.
02.
Product Videography
The use of videos on e-commerce platforms has increased considerably over the past few years and is a part of the product information on almost every platform today.
Short videos of less than a minute are best as they capturing attention and deliver information in a short span of time.
03.
Digital Marketing
What is seen gets sold. The reverse of this statement is also true – if your product is not seen, it will not get sold.
We provide complete suite of Social Media Management (with Ads) and Google Ads to make sure your product is visible to the audience when it should be.
04.
A+ Listing & Brand Store
Creating A+ Listing and Brand Store are the necessary steps towards building a business on the Amazon marketplace.
We have created several such brand stores and A+ listings for our clients in the past and we can create one for your brand as well.
05.
B2B Business Consulting
If you have a product that can do well in the B2B market, we can help you set up the B2B business and scale it up in no time.
The B2B route is not limited to only industrial products but can also be implemented for B2C categories like fashion and food.
06.
Dedicated Resource
For our clients who want to go the distance and are ready to put in the effort and the energy, we will support you all the way.
For our such clients, we can allocate a dedicated resource which will work solely on managing and growing your e-commerce business.
Get in touch and get a free audit!
We are here to help you grow your ecommerce business and we are sure that our experience
as an ecommerce service provider will be of help.
Three easy ways to contact us –